Nicole Manion is everything. Not only is she Miss Muskoka 2012, she’s the owner and founder of Muskoka Aesthetics, a med spa and boutique in Ontario, Canada where you can get a pedicure, botox, and everything in between. She also hosts "Beauty Behind The Brand," a podcast where she invites business owners to share the behind-the-scenes of running successful beauty brands. As if running a med spa and hosting a podcast wasn’t enough, she’s also the brains behind Miskoka Beauty Inc. — a high-quality eyelash and eyebrow product line. It goes without saying, but she stays busy.
I had the opportunity to steal some time in her hectic schedule to ask about her spa’s journey with Mangomint.
Nicole sought a spa management software that could keep up with her and simplify her day to day. In 2022, Nicole transformed her day spa into a med spa, so she needed a booking software that could support her evolving business.
After trying several booking platforms that missed the mark, she was recommended Mangomint by her spa owner mentoring group. After booking a demo and playing with the software herself, she was able to have Mangomint “up and running at the spa in less than 72 hours.”
To support the change from day spa to med spa, she needed features built specifically for med spas. Some of her favorite Mangomint features that enabled her to level up her business are customizable forms, flexible online booking, two-way texting, email marketing, reports, inventory tracking, and client management.
Seamless forms for med spa services
Muskoka Aesthetics’s transformation into a med spa made forms“one of the biggest selling features.” With dozens of services like Botox, Hydrabrasion, microchanneling, lasering, brow lamination, and more, organizing and streamlining the form intake process was vital.
Mangomint's software offered the perfect setup to meet this need. When an appointment is scheduled, all necessary forms are automatically sent to the client following the booking confirmation. The form is attached to the appointment and the client’s profile for easy access during their visit.
Highly customizable online booking
Muskoka Aesthetics knows every client is unique. Their online booking reflects that. Their clients can customize their service with add-ons, such Oxygen LED Dome, or service preferences, such as a silent appointment.
Mangomint works in the background to ensure the price is modified for any customized services, the correct resources are booked for the appointment, and the time is adjusted accordingly.
Upgrading client communication
Nicole was able to centralize client communication with Two-Way Texting, “so if anyone's messaged us over the night, instead of having our work phone with us all the time, we're able to access that through the text messaging SMS on Mangomint.” This makes it easy for Nicole’s team to quickly message back and forth with clients while also viewing all communication history, including appointment reminders and confirmations, marketing emails, and more.
“I love Mangomint for that [messaging] feature because we're not having that question of when my appointment is, what time it's at. Clients are able to come in and there's no excuse for no-shows or cancellations because they're able to get in contact with us, and they have those reminders.”
On-brand email marketing
“Aesthetics” is in the name. That’s why Muskoka’s email marketing has to be on par with its elevated branding. Mangomint’s email marketing feature allows Nicole to build beautiful campaigns and target clients based on appointment history, known preferences, and predicted service needs. With plenty of email templates that are easily customizable to Muskoka’s branding, Nicole is able to boost booking for specific services and stay top of clients’ minds.
Improved reporting
Nicole, like many owners, knows that when you don’t have meaningful business metrics, running a med spa is just a guessing game. With Mangomint, Muskoka is able to make decisions based on real-time data. Using the reports feature, Nicole is able to track inventory, payroll, sales, and more.
“[Mangomint] took the reporting to a next level to make me a better business owner as well as a more confident business owner. When managing a team as well as clients, there's so many moving parts with owning a med spa, and Mangomint has made it easy.”
Quick onboarding and reliable customer support
When Nicole realized that her old software didn’t fit her needs, she quickly needed to move to a better solution. After hearing her fellow spa owners “raving” about Mangomint, she thought she ought to give it a try. In just a couple of days, she had all her data and appointments imported into Mangomint with the help of our dedicated onboarding team.
The support doesn’t end there. Whenever Nicole has a question, Mangomint’s support team is always a couple clicks away.
“Customer service at Mangomint is beyond next level. I can't say enough good things about it.
Muskoka Aesthetics is a beautiful example of how successfully med spas can run on Mangomint. Mangomint’s HIPAA-compliant med spa software simplifies online booking while streamlining complex service requirements.
See how Mangomint could empower your business by starting a free trial or booking live demo today.
Josephine Hulburd Schultz is the Operations Manager of Growth Services at Mangomint. With a degree in Business Management and Entrepreneurship, she focuses on transparent and impactful marketing that empowers salon and spa owners to grow their businesses and succeed. Fun fact: Josephine is obsessed with testing out new curly hair products and trying out unique nail art.
