Adding Internal Notes in a Conversation

When viewing a conversation, you can add internal notes to the conversation that are not visible to the client.

Your Mangomint subscription does not need the Two-Way Texting add-on for staff members to add notes to a conversation. If your subscription does not include the add-on, any notes added will not count toward your 5 free messages per month.

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Adding notes to a conversation

To add notes to a conversation, you must be an Admin user, or you must have the Can send messages permission enabled in Staff Member settings.

To switch between notes and text messages in a conversation, select Note or Reply in the message box. Notes are yellow, while text and email messages are purple. This allows you to easily identify the types of messages in a conversation.