Booking an Appointment from the Waitlist

When a waitlist entry has an available opening, you will be able to see the opening in the designated green area at the top of the waitlist entry.

To accept the available opening and book the appointment, select Book. You can use Express Booking™ to collect information from the client and book the appointment.

If an available opening does not work for either the client or staff member, select Dismiss next to the opening to remove it as an option. If an opening is dismissed, the client will still remain on the waitlist until the waitlist entry expires.

Learn more about waitlist automated messages, including how staff members can be notified if a waitlist entry has an opening.