Cancel or Delete an Appointment

To cancel or delete an appointment, select the appointment on the calendar.

In the appointment details, select Cancel/Delete from the "..." menu.

Select a cancellation type and select Confirm.

• Normal Cancellation: The client canceled within the cancellation period.

• Late Cancellation: The client canceled after the cancellation period.

• No Show: The client did not show up for their appointment.

• Just delete it: Delete the appointment.

Depending on your settings, the appointment will either be removed from the calendar or appear faded. If cancellation notifications are enabled, the client will receive a notification that their appointment was canceled.

Learn how to customize what type of canceled appointments are displayed on the calendar.

You can also use Flows to re-engage clients if their appointment is canceled and encourage them to rebook.