Cancel or Delete an Appointment

To cancel or delete an appointment, select the appointment on the calendar.

In the appointment details, select Cancel/Delete from the "..." menu.

Select a cancellation type and select Confirm.

• Normal Cancellation: The client canceled within the cancellation period.

• Late Cancellation: The client canceled after the cancellation period.

• No Show: The client did not show up for their appointment.

• Just delete it: Delete the appointment.

Depending on your settings, the appointment will either be removed from the calendar or appear faded on the calendar. If cancellation notifications are enabled, the client will receive a notification that their appointment was canceled.

Learn how to customize what type of canceled appointments are displayed on the calendar.

You can also use an automated flow to re-engage clients if their appointment is canceled and encourage them to rebook. The Appointment cancellation follow up pre-built flow is available for you to use.