Editing and Deactivating a Flow

You can edit flows as needed, whether they are in a Draft, Inactive, or Active status in the Flows app.

After activating a flow, you can deactivate the flow if needed. You will still be able to see flow details & statistics for deactivated flows.

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Editing a flow

You can edit a flow to add new steps, adjust the timing of messages, and more.

To edit a flow, select the flow in the Flows app.

Select Edit flow to edit the flow.

If you edit an active flow and add a new step, clients will only complete that step if they have not already passed that point in the flow run.

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Deactivating a flow

To deactivate a flow, select the flow in the Flows app.

Select Deactivate from the "..." menu.

Specify whether you want to cancel any flow runs that are currently in progress and select Confirm.

• Cancel flow runs: Select this option to stop any further messages from being sent by this flow.

• Keep flow runs: Select this option to continue sending messages to clients who have already started a flow run, but do not allow any other clients to start a flow run.

Once a flow is deactivated, it will have a status of Inactive in the Flows app if any flow runs were started.

If you need to remove an inactive flow, select Archive.