FAQ: Email Campaigns
Link copiedWhich clients are eligible to receive email campaigns?
Clients are eligible for email campaigns if any of the following are true:
The client has booked an appointment, completed a sale, or filled out a form within the last two years.
The client was previously subscribed to your email campaigns sent from another booking software or marketing platform (including our Mailchimp integration) and their previous subscriptions have been verified and approved by the Mangomint team.
In the client details, you can manage a client's message preferences.
Link copiedCan I switch to Email Campaigns instead of using your Mailchimp integration?
Yes, you can switch to Email Campaigns instead of using our Mailchimp integration. You can also use both if needed.
The Flows app is also available and allows you to send marketing emails and text messages to clients.
Link copiedWhat happens if a client unsubscribes from my email campaigns or marks them as spam? Will it affect my automated messages such as appointment reminders?
If a client unsubscribes from your email campaigns, they will still receive automated messages since automated messages are sent from a different domain. If a client marks your email campaigns as spam, the client will be automatically unsubscribed from your email campaigns.
Link copiedCan I send email campaigns from a custom email address?
Yes, you can send email campaigns from a custom email address.
Link copiedHow do I duplicate or delete an email campaign?
You can duplicate an email campaign from both the Sent and Draft status.
To duplicate a Sent email, select the email in the Campaigns app and select Duplicate from the "..." menu.
To duplicate a Draft email, select the email in the Campaigns app and select Duplicate from the "..." menu.
To delete a Draft email, select the email in the Campaigns app and select Delete from the "..." menu.
Link copiedHow do I cancel a scheduled email campaign?
To cancel a scheduled email campaign, select the campaign in the Campaigns app and select Cancel from the "..." menu.
When a scheduled email campaign is canceled, it is changed to a Draft status.
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