FAQ: Flows

Which clients are eligible to receive marketing flow messages?

Clients are eligible for marketing flow messages if any of the following are true:

• The client has booked an appointment, completed a sale, or filled out a form within the last two years.

• The client was previously subscribed to your marketing messages sent from another booking software or marketing platform (including our Mailchimp integration) and their previous subscriptions have been verified and approved by the Mangomint team.

In the client details, you can manage a client's message preferences.

Can new clients opt-in to marketing texts?

Once you register for a marketing phone number, new clients can opt-in to marketing texts when they book an appointment via online booking.

Can clients respond to flow texts? Can I see which flow messages a client has received?

Yes, clients can respond to flow texts. You can use the Messages app to see a complete history of the flow messages a client has received.

Can I manually remove a client from a flow run?

Yes, you can manually remove a client from a flow run if the client hasn’t completed the flow run yet. This can be helpful if a client no longer wants to receive messages related to a flow.

Select the flow in the Flows app.

Select the Runs tab and select Cancel next to the client.

How does the time delay step work?

Time delay steps allow you to wait for a number of hours, days, or weeks before completing the next step.

For example, you may want to wait three days after a client completes their appointment before sending them a message.

Time delay steps include the following settings:

• Wait until certain day of the week: Enable this toggle to select the days when you’d like to complete the next step. For example, you may prefer to send text messages Monday through Saturday when your business is open.

• Wait until certain time of day: Enable this toggle to select the time when you’d like to complete the next step. For example, you may prefer to wait until 10 AM to start sending text messages to clients.

Keep in mind that your time delay may increase if you use the Wait until certain day of the week or Wait until certain time of day settings.

Example #1:

In this example, the Wait until certain day of the week and Wait until certain time of day settings are not used:

1. A client completes an appointment on Monday at 1 PM.

2. Wait three days.

3. Send the client a text message. The client will receive this text message on Thursday at 1 PM (three days later).

Example #2:

In this example, the Wait until certain day of the week and Wait until certain time of day settings are used:

1. A client completes an appointment on Monday at 1 PM.

2. Wait three days, and wait until Saturday at 10 AM.

3. Send the client a text message. The client will receive this text message on Saturday at 10 AM (five days later).

What is the difference between Mangomint’s Flows app and other external automation apps such as Klaviyo?

The Flows app allows you to create and manage automated sequences directly in Mangomint—no integration or external app is required.

You can send automated emails and text messages, add time delays, and check for criteria such as service history.

With the Flows app, you can build custom flows triggered by different events in Mangomint, such as:

• Appointment completed: Filter by service category, appointment date, etc.

• Before appointment starts: Filter by service, appointment notes, etc.

• Appointment booked: Filter by service provider, location, etc.

• Membership started: Filter by membership plan, start date, etc.

• Form submitted: Filter by form template and add other filters.

• Client birthday: Begin sending messages on or before a client’s birthday.

• Sale closed: Filter by sale amount, products purchased, etc.

The Flows app also offers pre-built flows that you can customize with your own messaging and settings.