Flow Message Types
When you add an email or text message to a flow, you need to select a message type for each message. You can select the non-marketing option or the marketing option.
Link copiedNon-marketing messages
If the message is a non-marketing message, select the non-marketing option (Appointment-related, Sale-related, etc).
Use this option if the message:
Is sent within 14 days of when the flow run started
Contains information related to the flow trigger (e.g. appointment-related information)
Message | Description |
|---|---|
Non-marketing texts | • Non-marketing texts will be sent from the same phone number as your automated text messages and Two-Way Texting. • If a client unsubscribes from one of these texts, they will also be unsubscribed from all appointment-related texts (booking confirmations, appointment reminders, etc). |
Non-marketing emails | • Non-marketing emails will be sent from the same email address as your email campaigns. Your email address from Apps > Settings > Business Setup > Locations will be used as the reply-to address. • If a client unsubscribes from one of these emails, they will also be unsubscribed from all appointment-related emails (booking confirmations, appointment reminders, etc). |
You can manage a client’s message preferences in their client details. Clients must have Appointment related messages enabled in their client details to receive non-marketing messages sent via a flow.
Link copiedMarketing messages
If the message is a marketing message, select the Marketing option.
Use this option if the message:
Is sent more than 14 days after the flow run started (even if the message is appointment or sale-related)
Contains marketing information (e.g. special offers or promotions)
Message | Description |
|---|---|
Marketing texts | Marketing texts will be sent from your marketing phone number. You will need to register for this phone number. By using a marketing phone number, you will ensure that if a client unsubscribes, they will only be unsubscribed from marketing texts and not appointment-related texts (booking confirmations, appointment reminders, etc). |
Marketing emails | • Marketing emails will be sent from the same email address as your email campaigns. Your email address from Apps > Settings > Business Setup > Locations will be used as the reply-to address. • If a client unsubscribes from one of these emails, they will be unsubscribed from all marketing flow emails and email campaigns. |
You can manage a client’s message preferences in their client details. Clients must have Marketing messages enabled in their client details to receive marketing messages sent via a flow.
Can't find what you're looking for?
with us to talk to a real person and get your questions answered, or browse our on-demand webinars.