FAQ: Calendar & Appointments

You can use the Forms app to create an external form for appointment requests. This form can be linked on your website for clients to fill out, and you can also link the form in the Prompt-to-call explanation for services in online booking.

You can set up an automated internal message so you are notified every time the form is submitted. When the form is submitted, you can review the form submission and either manually schedule the appointment or reach out to the client for more information.

Double booking is not possible through online booking. It is only possible manually through the calendar.

Resending client appointment notifications can be helpful if a client's phone number or email was incorrect and has now been updated, or if a staff member did not resend notifications when editing the appointment.

To resend client notifications, select the appointment on the calendar and select Resend Notifications from the "..." menu.

You can collect photos from clients in online booking and with Express Booking™. Clients can upload up to three photos for inspiration, reference, consultation, etc.

To collect photos in online booking, open the Settings app and go to Online Booking > Preferences > Collect photos during booking.

To collect photos with Express Booking™, open the Settings app and go to Calendar & Appointments > Express Booking™ > Collect photos during booking.

To print a staff member's schedule for the day, select the staff member's name on the calendar and select Print Day Schedule. In the print dialog box, your web browser may also include the option to save the document as a PDF.

Printing day schedules is only available in the desktop app and is not available in the mobile app.