How can I enforce my cancellation policy?
To enforce your cancellation policy and charge your cancellation fee, you can either use a Cancellation Fee service, or you can adjust the service price for the appointment during checkout.
To ensure you can charge your cancellation fee, you can require a credit card in online booking and Express Booking™.
Link copiedCharging a cancellation fee using a Cancellation Fee service
To create a Cancellation Fee service, you must be an Admin user, or you must have the Can manage service settings permission enabled in Staff Member settings.
Open the Services app and add a new category for Cancellations.
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Add a service called Cancellation Fee and update the Price.
For example, if you have a flat rate cancellation fee of $25, update the price to $25.
If you charge a percentage of the service price for cancellations (e.g. 50% of the service price), update the price to $0. During checkout, you will adjust the price as needed.
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On the calendar, select the appointment and select Cancel / Delete from the "..." menu. Select Late Cancellation or No Show.
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Open the Sales app and select New Checkout.
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Select the client and add the Cancellation Fee service. Adjust the price of the service, if needed.
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Assign a staff member, if needed. This ensures that the staff member will receive any applicable service commission.
Select Go To Payments and complete the checkout as you normally would.
Link copiedCharging a cancellation fee by adjusting the service price for the appointment
On the calendar, select the appointment and select Cancel / Delete from the "..." menu. Select Late Cancellation or No Show.
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In the appointment details, select Checkout.
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Change the service price to your cancellation fee.
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Select Go To Payments and complete the checkout as you normally would.
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