Using Multiple Phone Numbers

This article covers how to manage your messages when using multiple phone numbers.

If you have multiple locations, you can use multiple phone numbers. Each location can have its own phone number, or you can assign multiple locations to the same number.

When viewing a conversation, you can see the phone number and assigned location(s) being used.

Admin users can view conversations for all locations. Non-Admin users (Normal users) can only view conversations for the locations enabled for them in Apps > Staff Members > Locations.

When viewing conversations for all locations in the Messages app, the same client may appear multiple times in the conversation list. This is because the client has conversations with multiple locations that are assigned different phone numbers.

In the client details, you can view a client’s conversations across locations. You can select All Locations to see if the client has received flow text messages from your marketing phone number.