What do the membership statuses mean?
This article covers the different membership statuses shown in the Memberships app.
Membership Status | Description |
|---|---|
Active | The client’s membership is active and payments have been successful. Membership services and product/service discounts are redeemable. |
Scheduled | The client’s membership is scheduled to start on a future date. No membership services or discounts will be redeemable until the scheduled start date. |
Credit card needed | The client needs to complete the credit card information request sent to them via email. Until the client has entered their credit card information and a payment is successful, the membership will not be active. Learn how to send a reminder request. |
Manual Payment Due | The manual payment for the membership is due. You will need to manually close the sale for the membership. |
Past Due | The automatic payment for the membership failed. The system will make four more charge attempts within seven days. If no payment succeeds, the membership status will change to Unpaid. |
Unpaid | The membership has had four unsuccessful payment attempts in 7 days. |
Canceled | The client’s membership is canceled and no future recurring charges will occur. Any remaining membership services will still be available to use. Learn more about canceling a client membership. |
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